Telekom: Restraining order against telomax
Many consumers have complained telomax in recent months both the Agency and with Deutsche Telekom over the business practices of the Frankfurt-content service provider. In mid-February had punished the Agency telomax and quasi turned off the money tap.
The company was retroactive to 23 December of last year settlement of the contest entry services prohibited for third parties.
Now comes the Telekom against the company: The Bonn-based group has the District Court of Bonn sought an injunction against the they claim "dubious providers". The telecom also announced the settlement agreement governing the billing and collection for telomax. To ensure that no further claims will be more settled on the Telekom phone bill.
Telekom announces settlement agreement without notice
Telekom customers had claims not telomax on their phone bill can understand. Meanwhile, customers were also insured under oath that they have not signed a contract with telomax.
Based on the preliminary injunction against telomax Telekom has finally announced the immediate termination of the settlement agreement. The Frankfurt-based company, it is still free to appeal against the order appeal.
The provider was very creative: One was in December by the Federal Network Agency for certain services telomax ban imposed settlement deal by the companies. Articles performance numbers were simply changed and the same services were still calculated.
Telekom is also in the mobile phone for more consumer protection is a
Although Telekom is obliged by the Telecommunications Act to settle the third-party services on their phone bills, has been achieved for Jan Niek van Damme, Germany head of Deutsche Telekom, a limit: tolerate "We but no business models where customers feel cheated about our bill. " Already in last year had been warned telomax.
not only at the fixed network would lead to problems with suppliers of value-added services and mobile communications, according to telecom consumers more protection is needed. Since last year, service providers are required to inform their customers about the clear and understandable terms. A subscription is not to simply by clicking on a banner to be locked. For this purpose a dual active consent of the customer was required. Does a provider of these obligations may, in turn, Telekom announced the settlement agreement.
is already in the coming months as a result of a joint initiative of the German mobile network operator a platform to be launched, must settle uniformly over the service provider the ordering process for subscription. For customers, this will create more transparency. "The behavior of individual black sheep must not be left an entire industry into disrepute. We in the door, a latch," said van Damme.
Source: Onlinekosten.de
Whether the other phone companies such as Vodafone, 1 & 1 follow suit, etc. to be seen.
0 comments:
Post a Comment